FAQS
Important Information
Explore the most frequent questions our users have about Stats and our services. We've covered a variety of topics to help you understand how we can assist you in stabilizing your housing situation. If your question isn't addressed here, feel free to reach out, and we'll respond promptly.
Is this Free? What's the catch?
There's no catch. We operate as a specialized concierge service, facilitating access to state- and federally-funded programs. These programs are designed to assist families facing financial hardships, and they come at no cost to you.
Is this a loan?
We are not a lender, nor is this program affiliated with the traditional banking system or for-profit subprime services like debt settlement. Instead, we connect you with non-profit HUD housing stability counselors who can guide you to state and federal grants—financial resources that do not require repayment.
How long does it take?
The initial counseling session is typically completed within 10-20 minutes. Post-session, you'll receive comprehensive instructions tailored to your eligibility for various state and federal resources. This is a streamlined process designed for efficiency and effectiveness.